I. Service and accommodation provider:
Maleček Group s.r.o., with registered office at Rooseveltova 28, Český Krumlov, ID No.: 25159453 , registered in the Commercial Register kept by the Regional Court in České Budějovice in section 1. C vl. 6827 (hereinafter referred to as “Reception” or “Accommodation Provider” or “Host” or “Maleček Group s.r.o.“)
Facilities of the Accommodation Provider:
a) Hotel Garni Myší Díra, address Rooseveltova 28, 381 01 Český Krumlov
b) Hotel Barbakán, address Kaplická 26, 381 01 Český Krumlov
II. General provisions
Maleček Group s.r.o., with its registered office at Rooseveltova 28, Český Krumlov, ID No.: 25159453 , registered in the Commercial Register kept by the Regional Court in České Budějovice in section 1 of the Commercial Register. 89/2012 Coll., Civil Code, as amended (hereinafter referred to as the “Civil Code”), hereby issues these GENERAL TERMS AND CONDITIONS (hereinafter referred to as the “GTC”):
The object of these GTC of the Accommodation Provider is to regulate the terms and conditions of the provision of accommodation and related services to the Client (hereinafter referred to as the “Client” or “Guest”). The GTC are an integral part of all arrangements between the Accommodation Provider and the Client. By confirming the Accommodation Provider’s offer or the Client’s reservation (hereinafter referred to as “Reservation”), the Client acknowledges the following GTC as binding for all performances related to the subject of the GTC.
III. Reservation of services
Booking a stay in the accommodation facility can only be made by e-mail or by phone (in this case, however, the order is considered accepted only after its confirmation by e-mail), or through the offer application /booking.com etc./.
The reservation can be made by the Client for himself or for the benefit of a third party. The Reservation may be confirmed by the Reception to the Client in the same way as it was made. The reservation (Order) must include:
- Client’s name and surname, date of birth, place of residence
- date of stay
- the name of the Accommodation Provider’s accommodation facility
- contact details of the Client: telephone number, permanent address, e-mail
- billing details (if an invoice/tax document is required)
- method of payment for services
- services ordered according to the offer of the Accommodation Provider /breakfast/
- number of persons ordered in the structure of adults x children (age of children)
Pre-bookings are usually processed within 24 hours. The accommodation provider confirms advance bookings, sets options, rejects advance bookings or proposes another date to the Client.
The booking of the stay is accepted by email confirmation from the Host, in which the Host communicates the payment terms. The Client is obliged to read the booking confirmation and report any changes within 24 hours.
The reservation is binding. For the scope of contractually agreed services and prices, the schedule of services and prices in the booking confirmation is binding. Confirmation of the acceptance of the Reservation by the Accommodation Provider constitutes the conclusion of the accommodation contract.
The prices are determined according to the currently valid Price List of the accommodation provider, which includes the price for a double room occupied by 1 person including breakfast and VAT. Changes in the Price List may be made by the accommodation provider at any time, it is bound by the price confirmed in the acceptance of the reservation.
IV. Payment terms
The accommodation provider is entitled to request a deposit for services up to 100% of the price of the services ordered. The method of payment will be communicated by the Host in the email confirming the reservation. If there are any fees associated with the acceptance of payment to the account of the Accommodation Provider by the money service provider, the Client is also obliged to pay them. Payment of the deposit means crediting the relevant amount to the bank account of the Accommodation Provider, unless otherwise agreed. If the deposit is not duly paid by the Client, the Host reserves the right to cancel the agreed reservation and to charge the Client the corresponding cancellation fees according to point 6 of these GTC.
The Client is obliged to pay the price for accommodation and services as well as the deposit:
1. By bank transfer to the bank account of the Accommodation Provider (in this case it is necessary to present a receipt of payment to the Accommodation Provider upon arrival).
The prices are indicated in the confirmation email sent by the Host to the Client and on the Host’s website. The price of accommodation does not include local taxes – accommodation fee, which is in the amount currently determined by the local authorities.
The balance of the accommodation price must be paid no later than on the day of the end of the stay, unless otherwise agreed in writing by the parties.
2. In cash upon registration at the accommodation facility.
V. Client’s rights and obligations
A confirmed reservation entitles the client to use the paid services. The client is obliged to check the accuracy of the data on this reservation. If any discrepancy is found, the client must contact the Reception immediately by e-mail or telephone.
Upon check-in, the client shall present his/her ID card, passport or other identification and shall provide all the details of other guests and allow the accommodation provider to enter these details in the client’s accommodation book.
After completing these formalities, the client is accommodated and provided with further information about the stay or other services ordered.
The client has the right to use the assigned room for the agreed period of time. The room is always handed over to the Client between 14:00 and 17:00, unless the Accommodation Provider and the Client agree otherwise in an email communication. If the Client fails to arrive by 17:00 without prior arrangement or excuse, the Accommodation Provider is entitled to occupy the room with another person or require the Client to pay the full price for accommodation.
The Client is obliged to treat the property of the Accommodation Provider with care. The Client is obliged to immediately report any defects or damage to the equipment to the Accommodation Provider. The Client is obliged to observe the night-time quiet hours between 22:00 and 6:00. The Client is obliged to secure private (brought in) belongings so that they cannot be stolen. The accommodation provider does not insure these items and due to the nature of the accommodation facility and operating conditions is not liable for these items.
The Client has the right to complain about any deficiencies in the services provided. The client is obliged to make the complaint in time, without undue delay, so that a remedy can be agreed, preferably on the spot. More detailed conditions of the complaint are set out in the Complaints Procedure, which is an integral part of the GTC.
The client is obliged to take the keys or cards allowing access to the client’s room and the accommodation facility upon entering the accommodation facility. The Client is obliged to notify the Accommodation Provider immediately without undue delay of the loss of keys or cards or their parts and is obliged to pay the expenses related to the replacement of the insert, keys, etc., or other costs that the Accommodation Provider will be forced to incur to eliminate the consequences caused by this loss.
The Client is obliged to pay the price of the accommodation at the latest at the time of departure /if payment has been so agreed/ including any additional costs incurred due to special services requested by him/her or the guests accompanying him/her, including statutory value added tax.
The client is responsible for the persons visiting him/her throughout their stay in the property and must accompany them as they pass through the common areas of the property. The same obligations apply to the Client’s visitors as to the Client. The Proprietor shall have the right, at its discretion, not to allow another person to enter the premises or to subsequently evict such person from the premises.
The Client shall be liable and responsible to the Accommodation Provider for any damage caused by him or his guest or other persons who use the services of the Accommodation Provider with the Client’s knowledge or at the Client’s will.
The Client shall be obliged to hand over the room to the Accommodation Provider in the condition in which it was received. In the event that the Client does not hand over the room to the Host in the condition in which he/she took it, the Host is entitled to charge the Client a fine up to the amount of the costs associated with restoring the room/apartment to its original condition.
The Client is obliged to vacate the room on the day of departure by 10:30 a.m., unless otherwise agreed with the Host. In the event that the Client fails to vacate the room at the specified time, the Accommodation Provider is entitled to charge the Client for an additional day of stay or to evict the Client’s personal luggage and ensure that the rights of other Clients are not restricted.
The Client is prohibited from:
- allow third parties to enter, stay and sleep in the accommodation facility, lend keys/keys to the accommodation facility to third parties;
- move furniture to other rooms or areas without the consent of the accommodation provider;
- smoking in the accommodation;
- bring into the accommodation facility and keep in the used space or room: flammable, explosive and incendiary substances, weapons, drugs (including marijuana), bulky objects, gas appliances, electric heating appliances, electric hot plates, etc,
- littering or otherwise defacing the common areas and surroundings of the accommodation facility;
- place any animals unless otherwise agreed in writing with the Accommodation Provider;
- use their own electrical appliances .Exceptions are shavers, massagers, hair dryers, curling irons and chargers. The Client is responsible for the use of permitted appliances and is liable for any damage caused by their operation;
- covering the heater with anything;
- when leaving the room, the Client must turn off the taps, turn off the lights, turn off the TV, close the windows and hand over the key/card at the end of the stay;
- For safety reasons, it is not allowed to leave children in the room and other areas of the accommodation without adult supervision. Parents are responsible for the safety of their children in all areas of the property.
The condition for staying in the accommodation facility of the Accommodation Provider is in particular the observance of the basic rules of social coexistence, tolerance and mutual respect in the sense of the Civil Code, observance of night peace, order and cleanliness in all areas inside the building and in its immediate surroundings. For violation of the obligations specified in these GTC, the Accommodation Provider is entitled to charge the Client a monetary fine of up to CZK 1,000.
The right to accommodation in the accommodation facility expires on the last day of accommodation specified in the confirmation of the accommodation order by the Accommodation Provider.
The right to accommodation shall cease immediately if the Client violates these GTC or grossly violates the rules of social coexistence or if the Client fails to pay the Accommodation Provider for the accommodation services as agreed. In such a case, the Accommodation Provider may terminate the accommodation services without any claim for refund of the remaining amount for accommodation.
The right to accommodation in the accommodation facility expires on the last day until the period for which the accommodation services are paid. The Client is obliged to vacate the room and hand it over to the Accommodation Provider including all its details by 10:30 am. Failure to comply with this obligation is subject to a fine of 1.000 CZK. In the event of termination of accommodation, the Client is not entitled to receive alternative accommodation.
In the event that the Client fails to vacate the accommodation space in accordance with the previous paragraph, the Landlord is entitled to evict the Client’s property at the Client’s expense. In such cases, the Accommodation Provider shall store the Client’s property in its premises for a period of 2 weeks, after which time it may dispose of it or hire a company to remove and store the Client’s belongings. The Client authorises the Accommodation Provider to enter into a contract with the selected storage company on its behalf as the depositor for such a case, on normal commercial terms and conditions.
VI. Rights and obligations of the Accommodation Provider
The Accommodation Provider reserves the right to provide the Client with accommodation other than that originally agreed in exceptional cases, provided that it does not differ substantially from the confirmed order.
The accommodation provider reserves the right to cancel an already confirmed order in exceptional cases. In this case, the accommodation provider is obliged to inform the Client without delay and refund the deposit already paid within a reasonable period of time.
The accommodation provider has the right to invoice its services at any time or to invoice them on an ongoing basis.
The Accommodation Provider may extend the Client’s stay only if the Accommodation Provider has available capacity.
If the Client ends his/her stay earlier than agreed in the booking confirmation, the Accommodation Provider has the right to charge the Client for the entire stay including services.
The accommodation provider is entitled to terminate the provision of services to the Client and withdraw from the contract with immediate effect and without the Client’s right to a refund if:
- the Client deliberately or negligently damages the property of the Accommodation Provider, or his/her behaviour is contrary to the principles of good social behaviour, morality or harasses third parties with his/her behaviour,
- the Client’s state of health endangers the health of third parties and staff,
- due to force majeure.
- violates the legal regulations of the Czech Republic, does not respect the accommodation regulations, refuses to follow the legitimate requirements and instructions of the operator, verbally attacks the operator’s representative and restricts the rights of the operator by his/her behaviour, he/she may be excluded from the continuation of his/her stay, while his/her right to compensation for unused services shall be forfeited.
In such cases, the Client shall immediately leave the accommodation facility, forfeit the right to compensation for unused services and the Operator shall not be obliged to refund anything to the Client.
The personal data of the Client provided in the order of stay shall be used by the Accommodation Provider only for the contractual relationship between the Accommodation Provider and the Client.
VII. Cancellation conditions and non-arrival
If the Client withdraws from the concluded contract / cancellation of accommodation confirmed in the Reservation / or cancels otherwise ordered services, he/she is obliged to pay the operator the following cancellation fees from the total price of the stay. Cancellation / cancellation / stay, the Client is obliged to make in writing or by email and also by telephone, provided that it is confirmed by email without undue delay. In case of cancellation, the Client is obliged to pay the accommodation provider the cancellation fee /cancellation fee/ as follows:
a) In the event that the client chooses an accommodation offer with the label “non-refundable reservation” or any other label of similar meaning, the client is always obliged to pay a cancellation fee of 100% of the total price of the stay when cancelling the accommodation.
b) Individual clients, i.e. clients who have booked no more than 2 rooms
- 0% of the price of the stay if the cancellation is made within 5 days before the agreed start date,
- 100% of the total price of the cancelled accommodation volume if the cancellation is made less than 5 days before arrival, on the day of arrival or during the stay.
c) Group clients, clients who have booked at least 3 rooms
- 0% of the price of the stay if the contract is cancelled within 30 days before the agreed start date,
- 100 % of the cancellation price for the first night if the cancellation is made between 29 and 5 days before the agreed start date,
- 100% of the total price of the cancelled accommodation volume for cancellations made less than 5 days before arrival, on the day of arrival or during the stay.
d) If the client does not arrive on the booked date of accommodation and does not cancel his/her reservation in writing/email/no-show/, the reservation is cancelled and the client is charged 100% of the price of the stay.
For the payment of the cancellation fee, the accommodation provider will credit the deposit already paid by the client or is entitled to charge the client’s credit card, if it has the details, the amounts indicated, to which the client agrees.
VIII. Protection of personal data
The Client confirms that all personal data provided in the order (or any other demonstrable expression of his/her will containing the requested information) is true and correct, that he/she has been informed of his/her rights related to the management and processing of his/her personal data, in particular that he/she has the rights pursuant to Sections 11, 12, 21 of Act No. 101/2000 Coll., on the protection of personal data, as amended (hereinafter referred to as the “Personal Data Protection Act”), or has familiarised himself/herself with the contents of the Information on the processing of personal data and the commercial communications of the accommodation provider.
The Client grants the Accommodation Provider his/her consent to the processing of his/her personal data within the meaning of the Personal Data Protection Act by the Accommodation Provider as the administrator or by other persons with whom the Accommodation Provider concludes a relevant contract as the processor pursuant to Section 6 of the Personal Data Protection Act, including the disclosure and transfer of the provided data to such processors and persons pursuant to Section 14 of the Personal Data Protection Act cooperating with the accommodation provider on the basis of the contract, to the extent of the data of his name, surname, date of birth, address, telephone number and e-mail address provided by him in the order for the purpose of fulfilling the legal obligations of the accommodation provider.
IX. COMMUNICATION TO CONSUMERS
Maleček Group s.r.o., with its registered office at Rooseveltova 28, Český Krumlov, ID No.: 25159453 , registered in the Commercial Register kept at the Regional Court in České Budějovice in sec. C No. 6827, as the accommodation provider, provides the following information to the accommodated Guests in accordance with the provisions of Sections 1811 and 1820 of Act No. 89/2012 Coll., the Civil Code and Act No. 634/1992 Coll., on Consumer Protection:
Identity and contact details of the accommodation provider. C vl. 6827 establishments:
a) Hotel Garni Myší Díra, address Rooseveltova 28, 381 01 Český Krumlov
b) Hotel Barbakán, address Kaplická 26, 381 01 Český Krumlov
e-mail address: hotel@krumlov.cz, telephone number: +420 606 050 106
Main business of the accommodation provider (field of activity): provision of accommodation services.
Designation of service: the accommodation provider provides accommodation and accommodation-related services for Guests on the basis of the terms and conditions specified in the accommodation contract or in the booking confirmation.
Price of the service provided: the total price for the services provided is indicated in the respective booking confirmation. All taxes and fees are not included in the price, and city tax and municipal tax will be added to the final price.
Method of payment and method of performance: the Client shall make all payments agreed in the accommodation contract in cash or non-cash to the bank account of the accommodation provider, the number and variable symbol of which will be communicated by the accommodation provider to the Guests by email; any obligation to pay a deposit is indicated in the relevant booking confirmation.
Claims: the right to claim for defective performance must be exercised directly at the establishment or in writing to the accommodation provider, always without undue delay after the defect has been discovered. When making a complaint, the Guest must specify what he/she is claiming (price reduction, etc.). The accommodation provider will investigate and settle the complaint without undue delay.
Indication of the existence, method and conditions of out-of-court settlement of consumer complaints, including whether recourse to a supervisory authority is possible: the Guest has the right to submit a proposal for out-of-court settlement of such a dispute to the designated consumer dispute resolution body, which is:
Czech Trade Inspection Authority
Central Inspectorate – ADR Department
Štěpánská 15, 120 00 Prague 2
Email: adr@coi.cz
Website: adr.coi.cz
The Czech Trade Inspection Authority is a supervisory authority exercising supervision over consumer protection, acting in accordance with Act No. 64/1986 Coll., on the Czech Trade Inspection Authority, as amended, and other legal regulations. The website of the Czech Trade Inspection Authority is www.coi.cz.
In accordance with the provisions of Section 1837(j) of the Civil Code, Guests staying in accommodation as consumers do not have the right to withdraw from the accommodation contract if the accommodation provider provides the performance within the specified period.
Indication of the Member State or Member States of the European Union whose legislation will govern the relationship between the Guest and the accommodation provider based on the accommodation contract: Czech Republic.
Indication of the language in which the accommodated Guest will communicate with the accommodation provider during the duration of the accommodation contract and in which the accommodation provider will provide the accommodated Guest with the contractual conditions and other information: Czech language.
X. Final provisions
These GTC are an integral part of the accommodation order. Different booking conditions may be agreed for group stays. If the Client does not receive these conditions, he/she is entitled to request them from the Accommodation Provider. The Client is obliged to acquaint himself with the terms and conditions before making the reservation and the Accommodation Provider provides the terms and conditions through its website, e-mail statement for the provisional reservation or on request. The General Terms and Conditions come into force on 14.3.2025. Changes and additions to these conditions may be individually adjusted between the Accommodation Provider and the Client exclusively in writing.
In Cesky Krumlov on 14.3.2025
Maleček Group s.r.o.
It is a Czech contract to which Czech law must in any case be applied. The Reception is not responsible for the correctness and content of information other than stated in the Czech version of the website. In case of interpretation, only the original Czech version is binding on the Reception. Translations are offered by the Reception as a service and are in no way legally binding.